Refund Policy.
Information regarding In-App Purchases and Subscription Refunds. Last updated: September 23, 2026.
NOTICE: ALL IN-APP PURCHASES AND SUBSCRIPTIONS ARE PROCESSED BY APPLE AND GOOGLE, AND ARE SUBJECT TO THEIR RESPECTIVE REFUND POLICIES.
1. In-App Purchases (iOS and Android)
If you purchase a premium subscription, virtual goods, or any other In-App Purchase (IAP) via the Apple App Store or Google Play Store, the transaction is processed entirely by Apple or Google.
Datawiser LLC does not process these payments directly and cannot issue refunds for them. To request a refund, you must contact the platform where you made the purchase:
- Apple (iOS): Open the Settings app, tap your name, tap "Media & Purchases", and select "Purchase History" to report a problem.
- Google (Android): Go to play.google.com, navigate to "Order History", and request a refund.
2. Web-Based Subscriptions (Stripe)
If you purchased a subscription directly through the Plarv website (processed via Stripe), your subscription will automatically renew at the end of each billing cycle unless canceled.
Refund Rule: Unless required by applicable law, all web-based subscription fees are non-refundable. You may cancel your subscription at any time via your Account Settings, and your access will remain active until the end of your current billing cycle.
3. Account Termination
If your account is suspended or terminated by our moderation team for violating our Terms of Service (e.g., hate speech, harassment), you will lose access to any purchased virtual goods or remaining subscription time. No refunds will be provided for terminated accounts.